Library 1.7 Technical Support
& Updates Policy

1.  Three Months (Free)
• Purchase of the program includes a 90-day Technical Support & Updates Policy with the same privileges as defined below for the annual policy.



2.  Annual Policy (Prepaid)
• You may purchase the annual Technical Support & Updates plan for $90 (see Order Form).
• This annual prepaid plan provides for the following benefits one year after the 90-day free support expires:
• Phone and email support as needed.
• Updates, (as released) of new Library 1.7 features and improvements.  Note:  These updates are only available under the technical support policy.
• Downloadable via email link (best way!)
• CD (includes Java) for those with no or slow Internet access ($35 additonal for materials, shipping, and handling).
• Internet Backup of Library 1.7 database to CROSS servers.  Note:  This feature is only available under a valid technical support policy.



3.  Per incident Policy (Billed)
• After the 90-day free support expiration, technical  support or services will be billed at $50 for up to one hour and $35 for each additional hour if the annual technical policy has not been purchased.



For specific technical questions and answers, please
see FAQ (Frequently Asked Questions).

"The technical support has been superior."
     -- Alice Griffin, Library Chairman
         Calvary Baptist Church, State College, PA

After an update, Linda wrote:
"The program gets better all the time. I love using it!"
     -- Linda Goldman, Librarian
         Richland Bible Church, Richland, MI

"The support we have received from CROSS Systems is fantastic!"
     -- Connie Highland, Media-Library Co-Chairman
         Point Pleasant Baptist Church, Buchanan, TN

After an update, Chris wrote:
"I have downloaded your latest revision and I think it is just great. I keep telling people about Library 1.7."
     -- Chris Kline, Librarian
         North Decatur Presbyterian Church, Decatur, GA

"You are by far the best and most accommodating help service I have ever worked with."
     -- Warren Simmons, does the computer work
         First Presbyterian Church of Hemet, Hemet, CA

"Thank you for your quick responses to my emails.  I'm in the technical computer business and every time I get a chance, I tout your product, not only for the program ability but just as importantly, your service.  I deal with 20 to 30 different software vendors a week
and never have I found service or response
that I have with your company."
     -- Jeffrey Baroli, Information Technology Manager
         Sterry Memorial Presbyterian Church, Roswell, ID

"Technical support is excellent."
     -- Wanda, Church Librarian
         Calvary Reformed Church, Ripon, CA

After the January 2003 update, Patricia wrote:
"I especially like the new "Find" feature. What an improvement, and it makes searching such
a joy."
     -- Patricia Treusch, Librarian
         Naples Art Association, Naples, FL

"The customer support is outstanding! I highly recommend this software for any church library, no matter the size. The product is the best I've seen on the market! The price is lower than any I had priced out, and the customer support is second to none!"
     -- Susan Hogan, Librarian
         Church of Christ at Manor Woods, Rockville, MD

"Excellent software with tremendous software support."
     -- Diane B. Carr
         East Cooper Baptist Church, Mt. Pleasant, SC

"One of the best advantages to this program is the technical support. I have always found the technician to be pleasant, genuinely concerned, and determined to find a solution for any problem we have encountered."
     -- Sandy Bolton, Assistant Librarian
         Johnston Chapel Baptist Church, Princeton, WV

To Order Library 1.7 (and Supplies)

Request Fact Sheet & More Information via Email

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