Free 30-day extension offer:
Thank you for looking for details on getting your free 30-day extension.
WHAT IS THIS?:
We offer a free 30-day extension to customers where our system shows that software updates provided during your previous subscription term HAVE NOT BEEN downloaded and installed for your account. We provide this extension via a link under the heading ‘RE-ACTIVATE FOR YOUR UPDATES’ in your renewal reminder email.
Important: If we have your current email address on your account, you should have already received an email from us. If you have not noticed an email from us recently, we advise that you search your email spam folder (steps shown below). If you find your reminder email there, please click ‘Not Spam’ on that email to correctly receive future emails from us. Then, open that email and click the ‘Free 30-day extension’ link.
The details on how to find and get your free extension are below:
- FIRST, if you received a ‘RENEWAL REMINDER’ postcard from us, you should have ALSO received an email from [email protected] with a subject something like: ‘ATTN: Librarian, It is time to renew your CROSS Library Subscription’…. (That email is sent to notify you of your CROSS Library Subscription expiry. IF YOUR ACCOUNT QUALIFIES for the free extension, that email will include a link under the heading ‘RE-ACTIVATE FOR YOUR UPDATES’ to EXTEND your subscription at no cost for 30-days. This is NOT a gimmick–it is to provide you the opportunity to install the latest software updates that you should have received under your previous subscription term. This also provides you another opportunity to backup your databases to the cloud whether or not you decide to renew your subscription for another paid term or not. You will need to follow the directions found at that link to extend your term for 30-days.)
- IF YOU DO NOT SEE THAT EMAIL, please check your SPAM folder, and if you find your reminder email there, click ‘Not Spam’ to correctly allow future emails from us, then open that email and click the link and follow the direction there to extend your subscription. (The link is active for 90 days from the date of your email. If your email is older than that, you will need to call us to update your email addresses in order to get another reminder email sent to you.)
- If you do NOT see an email from us in your SPAM folder, please call us at 1-877-615-7230 and press 1 to speak with a representative who can update your account with your current email address. Our system normally will send another renewal reminder email after we update your addresses.
CROSS Systems, Inc.
Note: This free 30-days offer expires if not utilized within 90 days from the date of your ‘LAST NOTICE’ (email, fax, or postcard) unless you open the link and click the ‘Extend’ button to extend your subscription.