TIPS: If any of the following are true, please call our number for Sales Assistance (we may need to reset your order to ‘Pending Payment’ so you can pay it online):
1. your renewal order is ‘On Hold’ and you cannot see how to pay it.
2. you receive an error when clicking on the ‘Pay’ button on an order
3. you cannot add a Subscription to your cart after using the links above
Tip concerning Subscription Cancellations: If you think you made an ordering mistake, please don’t just cancel everything! (We do not automatically bill your Card by default, and we do not offer refunds for subscription purchases. If you selected automatic recurring billing on your subscription, you may review that setting on the ‘My Subscription’ link on this page. You may change it as-needed. Cancelling a subscription only prevents you from receiving your next renewal invoice.) If you intend to continue using your CROSS Library subscription, cancelling only serves to make things more difficult to fix! If you think you made a mistake or you have questions on how to resolve a situation, please call for Sales Assistance. We’re always happy to help!