Call us for support to install and configure CROSS Library on your system. We will configure your system, install the latest system updates, and optimize your system to work better for you overall. Feel free to download the using the links in the DOWNLOAD STEPS section below, ensure your CROSS Library Subscription is up-to-date, then give us a call at 1-877-615-7230 (press 2 for support).
1. You will need to have a current CROSS Library Subscription in order to download and install the latest version. If your subscription has lapsed, you may order the CROSS Library Subscription (1 Year) at our Secure Online Store
NOTE: Your system should have 64-bit Windows, and a minimum of 4GB RAM. If your system type is not 64-bit, please call 1-877-615-7230 (press 2 for support), for assistance. (Our Legacy install option is TEMPORARILY SUSPENDED UNTIL SOFTWARE UPDATES ARE RELEASED to make CROSS Library for 32-bit Windows cloud-ready. In the meantime, please consider our cloud-ready CROSS Library Mint Laptops or call us to verify compatibility for another Windows 64-bit system you may have available since CROSS Library Mint both support 64-bit Windows AND is cloud-ready. Please call 1-877-615-7230 (press 2 for support), for assistance.)
2. DOWNLOAD STEPS
- Remote Desktop Assistance–If you have the AnyDesk icon on your desktop, open it at this time. If you do not see it on your desktop, we ask you to download AnyDesk.exe here, then click ‘Download Now’, and open it before you call. (Just open it–there is no need to install it when prompted.)
- Download and Save the:
CROSS Library Mint Download (updated October 17, 2019).
- Download and Save the:
Oracle VirtualBox Extension Pack (updated Oct. 17, 2019).
Download and Save the:
Oracle VirtualBox Installer (updated Oct. 17, 2019).
- Call CROSS Systems, Inc. at 1-877-615-7230 (press 2 for support) for installation assistance. We will request your ID and Password to connect to your desktop and then handle the remaining steps to install and configure this version of CROSS Library and to give you a quick tour of how to use it.
AVOID DELAYS: As in any installation process, if your user account is limited, we may need you (or your network administrator) to enter credentials at the installation prompts for the latest VirtualBox and Extension Pack (both of them). If your network administrator wishes to install the latest VirtualBox and Extension Pack (found in Vbox/Preferences) prior to your call for us to install CROSS Library Mint, that is fine and will likely save us time. You may download using the links above, and call us to install CROSS Library even if you do not have credentials (or understand this statement). We will let you know during the call if we cannot proceed without special access. We want you to be aware of this possibility so you can obtain install credentials ahead of time, if necessary, to help you avoid delays during the installation process.
- (First time users only) CREATE A NEW DATABASE
Note: If you are a first-time user, you must use ‘File/New (Library Database)’ option on the Library 1.7 menu bar to create your first database. You may enter the name of your library when prompted. This name displays on reports, book labels, as well as on the main screen of the software. Please keep the default file name shown on your screen. There is usually no need to change that field. When you click OK, the new database is created, and you may enter your first record–even if it is a test record.
- (Important) With your main database open, configure the default database by clicking ‘Help/Web Links/Use this as the default database’
Known Issues & FAQs
Q: “My keyboard locks up, or the system is frozen. What should I do?”
A: First, you may be having trouble with window a ‘window focus issue’ that we have noticed in ‘Keywords/Phrases’ and Comments dialogs where focus can be on a window hiding behind the main CROSS Library window. Try dragging the application window to the side a bit (in any direction) to see if a window is hiding behind CROSS Library, then click on that window and click OK or Cancel when done. Focus will return to the main application and you will be able to continue working as usual at this point.
Q: “When I open CROSS Library Mint after closing it, it displays an error. What can I do to fix it?”
A: Previous versions of Virtualbox have a bug that prevented the system from re-opening after ‘saving the machine state’ in VirtualBox 6.0.4 and 6.0.6. The bug has been fixed in VirtualBox 6.0.8. You can download it using the “VirtualBox download link” above on this page, give us a call, and we can update it and get you back on-track. We’re happy to do it, and there is no need to worry, we can get it back up and running in short order. If you wish, you may download and open that installer. Just installing this update is enough to prevent the problem. (See the next question for recovery steps.)
Q: I get an error when opening CROSS Library Mint. What do I need to do to get it to open again?
A: Good News! The Mint system has only failed to come out of hibernation. To fix the problem, we can help you discard the saved state allowing Mint to restart. Call us and press 2 for support, and we will get it reset for you. This is the easiest if/when this problem occurs. (If you UPGRADED VirtualBox, when the Manager opens after installation, select the ‘CROSS Library’ instance, and click ‘Discard saved state’, then re-open ‘CROSS Library’, and watch as it boots back up.
This error can also occur if your Windows system went to sleep and did not correctly save the system state along with a few other causes (preventative solutions indicated below).
SOLUTION #1: Download and update using the ‘Oracle VirtualBox Installer’ download link provided above. (When the Manager opens after installation, select the ‘CROSS Library’ instance, and click ‘Discard saved state’, then re-open ‘CROSS Library’, and watch as it boots back up.) This update resolves the problem.
SOLUTION #2: We usually configure systems running Mint to HIBERNATE vs. SLEEP and avoid hybrid sleep modes. This has helped reduce these types of issues.
SOLUTION #3: The other thing to remember is to close out of CROSS Library Mint before allowing Windows to restart for Windows Updates. We recommend closing the CROSS Library window with the X in the upper-right-hand corner and selecting ‘Save the machine state…’ allowing the Mint system to hibernate correctly.
SOLUTION #4: At times, you may still get an error opening CROSS Library. If you call we will open the VirtualBox console (Start/Oracle VM VirtualBox), select ‘CROSS Library’, discard the saved state, and then click on the ‘CROSS Library’ icon down on the application bar to give Mint a fresh start. This always solves the problem–it just takes quite a bit longer than a hibernate cycle.
Q: (2019-February or earlier) Ctrl or Alt KEYS MAY RESPOND DIFFERENTLY THAN EXPECTED…(Expected behavior via configuration (available as of 2019-02-22–call for support).
A: All installs after 2019-02-25 will have the expected defaults.
—PROMPTS and OPEN MENUS (underlined key in the option) such as Alt-Y for YES or Alt-N for NO may respond to TAPPING the Alt key vs. HOLDING IT DOWN as done in Windows.
–Just remember, if Library doesn’t respond to your input, try TAPPING ALT and then pressing your Y or N letter as desired. Ctrl-W can be pressed together, if it doesn’t work, try TAPPING Ctrl followed by pressing W.
—In Menus (when a menu is open), remember, just press the underlined letter displayed, the system will accept the underlined option.
TO MAKE THIS CHANGE YOURSELF:
- Click Mint Menu button
- Type Keyboard in the search box and press enter.
- Click on ‘Keyboard (Set your keyboard preferences)’
- Select the ‘Accessibility’ tab.
- Uncheck any selected items, and ensure that ‘Disable sticky keys if two keys are pressed together’ is CHECKED.
- Select ‘Layouts’ tab and click ‘Options…’ button.
- Click on ‘Miscellaneous compatibility options’ and ensure ‘Special keys (Ctrl+Alt+<key>) handled in the server’ is CHECKED and click CLOSE button on both dialogs.
- This solution is working in our configuration here, and has been integrated into our next updated download to be available next week (end of May 2019).
Q: I cannot get CROSS Library Mint to match entries as in Windows where you type the first matching letters and the entry gets matched in the list as you go.
KNOWN ISSUE: SUBJECTS Dropdown typing/lookup behavior is different (Windows vs. Mint drop-downs lookup) –DETAIL: AUTHOR, PUBLISHER, MEDIA TYPE, CLASSIFICATION are unaffected–in these fields, just type a portion of the name and press the down-arrow to select the matched entry, and press Tab to move to the next field.
–Windows: SUBJECTS does whole-value matching as you type
–Mint: SUBJECTS does ‘First letter matching only’ (You may keep pressing first letter to review/match next or, follow the directions below to get the expected result.)
A: The following GETS you the EXPECTED RESULT in SUBJECTS:
a) Our View List function provides the expected result (On the Subjects field, press Ctrl-W, then press V for (View List), then type directly as you did in Windows and press enter when done, if your desired entry is not shown, click Ctrl-W and press A to add the new entry.)
(The above works in both Windows and Mint in exactly the same way.)
b) IN-PROGRESS: CROSS is Researching WINE / Mint adjustments or alternate code libraries to provide the exact same experience as Windows 10, if possible.
Q: I am having a problem with my latest CROSS Library. What do I do?
A: We have moved to a rapid release cycle in 2019 due to customer request to rapidly provide increased compatibility support and features. We often will have an fix for a bug you might be seeing by the time you call. Check this download page to see our latest download dates. We are working on how to best notify each customer concerning these updates. When you call 1-877-615-7230, you will hear your account’s software update status if your phone# is in our system. Our phone system DOES NOT CURRENTLY reflect Mint updates, so you might not be aware of our latest Mint update when you call (we intend to update this to include Mint updates as soon as possible).
Q: I have the latest Mint, but I am having a printing problem. What can I do?
A: WHAT TO DO: Download the latest VirtualBox Installer (3rd link above), then, call CROSS Systems, Inc. 1-877-615-7230 (press 2 for support) to install it and update the Guest Additions correctly. We will help you test print from CROSS Library to validate that the issue you are having is resolved. (Some users been affected by intermittent print scaling leading to mis-alignment or distortion of print. These issues did NOT occur 100% of the time and not on all systems, and they normally led to support callbacks after initial testing. We have researched and upgraded to VirtualBox 6 which has resolved the issues for everyone so far. We will help validate after this upgrade and keep an eye on the situation to ensure CROSS Library is printing correctly on each system. We upgraded our links to VirtualBox 6 to resolve printing issues related to VirtualBox 5.2.x versions used up until February 15th, 2019.)
Q: Is this what I need to install on my new Windows computer?
A: Yes, as of October 2018, the installation steps shown above are what you need to run CROSS Library on most systems (including all editions of Windows 10 64-bit, Windows 8.1, 8, 7, Vista, and even Mac OS X, and Unix/Linux systems).
The ONLY exception is if you have a 32-bit version of Windows, in that case please call 1-877-615-7230 (press 2 for support).
Q: Is there an easy way to easily (re)install browsers and other software I prefer when I move to a new computer?
A: Yes! Ninite.exe is a free and handy utility to install Chrome, Firefox, Zip, your favorite PDF viewer, free antivirus, etc. It’s very easy to use and will usually speed the process of configuring and updating your system’s apps and features. If you wish, you can run it while downloading CROSS Library, but be aware that your network connectivity will be a bottleneck while doing both together.
(Information and links beyond this point should not be used except by CROSS Support Personnel):
CROSS Library Mint previous version (2019-09A): CROSS Library Mint Previous Version
Note: CROSS Library Mint CAN BE INSTALLED onto 32-bit systems if the system has sufficient RAM and CPU clock speed (> 3 Ghz). This is a version of VirtualBox (5.2.26) install for 32-bit Windows only and is intended for special situations where your specific Windows configuration is incompatible with CROSS Library Legacy version):
- Download and Save the Oracle VirtualBox Installer (Legacy).
- Download and Save the Oracle VirtualBox Extension Pack (Legacy).
32-bit Legacy Installer (legacy direct install for 32-bit Windows):
CROSS Library Legacy Download Process–NOT RECOMMENDED FOR GENERAL USE AS OF 2019-01-01!
October 2019 Microsoft Windows Updates break 32-bit Windows systems to the place where uninstalling the offending Windows Update is REQUIRED to open CROSS Library Legacy. We expect Microsoft to fix it in a few weeks, but just so you are aware: CROSS Library Mint is our long-term plan to run our software. We continue to offer both hardware upgrades and download for any 64-bit OS including Windows, Apple OS X, and Unix/Linux systems which are not impacted by Windows Updates due to intentional and helpful isolation from the instability of the Windows platform.
If you have an AnyDesk icon on your desktop, open it at this time. If you do not see it on your desktop, we ask you get the AnyDesk Download for Remote Assistance, then click the ‘DOWNLOAD NOW’ button provided at that page, to download the version for your system, and open it before you call.
Call CROSS Systems, Inc. at 1-877-615-7230 (press 2 for support) for installation assistance. We will request your ID and Password to connect to your desktop and then handle the remaining steps to install and configure this version of CROSS Library and to give you a quick tour of how to use it.